Launched in November 2024, Qwell is an easy-access online tool that is complementary to existing mental health support services and pathways provided by the NHS, Neighbourhood Mental Health Teams, and the voluntary sector.
Read the initial Press Release here
The What, the Why and the How?
What is Qwell?
A personalised digital mental health service for adults: live chat with mental health practitioners, self-guided activities and resources, peer forums for supportive conversations and a text function for those who do not want to live chat with mental health practitioners.
Why Qwell?
- Free
- Safe and anonymous – no judgement
- Accessible 24/7
- No waiting lists or thresholds to meet
- Accredited by the British Association for Counselling and Psychotherapy (BACP)
- Mind-approved
- Diversity of options for support
How to Access Qwell?
No referral, it’s quick and easy. It’s online, Available to all adults in Brighton & Hove and East Sussex. All you need is a device (mobile/laptop/tablet) and an internet connection. Find detailed instruction on how to access Qwell in the guide attached below.
Watch this explainer video which gives an overview of how Qwell works as a mental health service, and includes a case study looking at a user journey.
User Case Studies
Attached below are anonymised case studies that highlight the types of support and experiences users have had with Qwell. These stories provide insight into how the platform helps individuals address their mental health challenges, develop self-awareness, and build healthier relationships.
The case studies will cover key areas including the user’s background and challenges, the engagement and support they received, the strategies used to address their needs, and the outcomes achieved.
Click the case study to read the full story.
Anne accessed Qwell for help to address her binge eating which was a
response to the strain of coping with depression, stress and anxiety
Jack accessed Qwell as he was finding he was affected by memories of childhood bullying at school which had left him with with limited friendships as an adult.
Sarah has come to Qwell because she is struggling with anxiety and panic linked to sexual harassment towards her at work.
Marie accessed Qwell because she was experiencing severe levels of Domestic abuse at home.
Here’s what Qwell Users have to say.
